Knowledge, Attitudes, and Perceptions of Employees about the Merger into Bank Syariah Indonesia

Abstract

Purposes: The joining of three Islamic banks requires efforts to provide clear information and understanding to employees. The information received by employees can lead to a variety of knowledge, attitudes, and perceptions. This study aims to provide an overview of knowledge, attitudes, and perceptions of employees about the merger into Bank Syariah Indonesia.

Methods: The research conducted in this paper is qualitative research with a level of descriptive explanation using survey methods. The location of this research is at BSI which was previously BNI Syariah Karawang and BRI Syariah Purwakarta. Respondents in the study were employees who worked at both banks. Data collections techniques are questionnaires and observations. The analysis technique used is qualitative descriptive.

Findings: Merger in banking institutions BNi Syariah, BRI Syariah, and Bank Syariah Mandiri were determined after employees were previously given information about the merger strategy so that the value of the findings of employee knowledge about the merger was good.

Practical Implication: Employees show a good level of knowledge, assessment of a fairy good attitude, and assessment of a positive perception of the merger into Bank Syariah Indonesia. Providing complete information and in accordance with the field of each employee regarding the merger of Islamic Banking institutions includes knowledge, understanding, and expression of one’s intention to behave to provide a good assessment of the knowledge, attitudes, and perceptions of employees regarding Islamic banking mergers.

Novelty: The novelty of this paper is that the reseach was conducted at the beginning of the merger so no one else has adequately examined the question.